CRT-251 Free Practice Test

Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?

1. A. Map sales probability values to forecast categories; assign sales stages accurate percentages.
2. B. Map forecast probability to opportunity probability; assign appropriate sales stage.
3. C. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
4. D. Map opportunity stages to forecast categories; assign accurate probability to each stage.

Correct Answer: D

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

1. A. Create a custom field on opportunity to flag and report on these sales.
2. B. Create an opportunity record type and sales process for reporting on these deals.
3. C. Create a separate page layout and report to flag and report on these deals.
4. D. Add “upsell” as a stage and create a summary by opportunity stage.

Correct Answer: B

Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. Which two solutions should a consultant recommend to help product managers engage in sales deals? Choose two answers.

1. A. Create a Chatter group to share product information with the sales team, product managers, and customers.
2. B. Use Process Builder to create a chatter post.
3. C. Use an assignment to notify product managers when opportunities are updated.
4. D. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.

Correct Answer: AB

Universal Containers has its sales representatives enter a new lead whenever they are prospecting a new customer. After qualifying the new lead, a new opportunity must be created to track the deal.
Which three actions should a consultant recommend to enforce data quality and accuracy? (Choose three.)

1. A. Enable validation rules on the opportunity.
2. B. Map custom lead fields to corresponding custom opportunity fields.
3. C. Create an Apex trigger to perform data quality checks.
4. D. Enable validation rules on the lead.
5. E. Enable the lead conversion permission.

Correct Answer: BDE

What are two capabilities of Data Loader? Choose two answers.

1. A. Ability to extract organization and configuration data.
2. B. Ability to prevent importing duplicate records.
3. C. Ability to export field history data
4. D. Ability to run one-time or scheduled data loads

Correct Answer: CD