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CIS-ITSM Free Practice Test
ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management
QUESTION 36
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Correct Answer:
A
QUESTION 37
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
Correct Answer:
E
