CIS-ITSM Free Practice Test

What are the different ways a user can provide feedback on a knowledge article? Choose 4 answers

1. A. Helpful?
2. B. 10 Star scale
3. C. Comment on Article
4. D. Pin Article
5. E. 5 Star scale
6. F. Flag Article

Correct Answer: CDEF

In what table are Change records stored?

1. A. Change [change_task]
2. B. Change Request [rfc]
3. C. Change Request [change_request]
4. D. Change [change]
5. E. Change [task_change]

Correct Answer: C

When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

1. A. Approvals
2. B. Notifications
3. C. Tasks
4. D. Action Specs
5. E. Access Controls

Correct Answer: ABC

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

1. A. Proposed, Accepted, Rejected, Cancelled
2. B. Proposed, Accepted, Rejected, Reopened
3. C. Proposed, Received, eCAB Convened, Closed
4. D. New, Work in progress, Escalated, Communicated

Correct Answer: A

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

1. A. Processes
2. B. Flows
3. C. Procedures
4. D. Actions
5. E. Scripts

Correct Answer: B