Where should an admin go to view all of the search queries entered by users in the knowledge search?
Correct Answer:
C
What is KCS (Knowledge Centered Services)?
Correct Answer:
B
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Correct Answer:
C
What are key relationships between Change and Problem records? Choose 2 answers
Correct Answer:
CD
Where can a change manager define the interval frequency for unauthorized change detection?
Correct Answer:
C