CIS-ITSM Dumps

CIS-ITSM Free Practice Test

ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management

QUESTION 26

Where should an admin go to view all of the search queries entered by users in the knowledge search?

Correct Answer: C

QUESTION 27

What is KCS (Knowledge Centered Services)?

Correct Answer: B

QUESTION 28

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

Correct Answer: C

QUESTION 29

What are key relationships between Change and Problem records? Choose 2 answers

Correct Answer: CD

QUESTION 30

Where can a change manager define the interval frequency for unauthorized change detection?

Correct Answer: C