When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Correct Answer:
AD
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
Correct Answer:
B
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Correct Answer:
AD
What would you use to create Incident records based on email sent by users or systems?
Correct Answer:
C
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Correct Answer:
B