CIS-ITSM Dumps

CIS-ITSM Free Practice Test

ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management

QUESTION 16

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Correct Answer: AD

QUESTION 17

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

Correct Answer: B

QUESTION 18

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Correct Answer: AD

QUESTION 19

What would you use to create Incident records based on email sent by users or systems?

Correct Answer: C

QUESTION 20

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

Correct Answer: B