CIS-ITSM Free Practice Test

When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

1. A. Approvals
2. B. Notifications
3. C. Tasks
4. D. Action Specs
5. E. Access Controls

Correct Answer: ABC

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

1. A. Proposed, Accepted, Rejected, Cancelled
2. B. Proposed, Accepted, Rejected, Reopened
3. C. Proposed, Received, eCAB Convened, Closed
4. D. New, Work in progress, Escalated, Communicated

Correct Answer: A

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

1. A. Processes
2. B. Flows
3. C. Procedures
4. D. Actions
5. E. Scripts

Correct Answer: B

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

1. A. Content Item
2. B. Record Producer
3. C. Knowledge Item
4. D. Order Guide
5. E. Catalog Item

Correct Answer: A

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

1. A. Service Portal
2. B. Service Dashboard
3. C. Service Map
4. D. Service One Stop Shop
5. E. Service Catalog

Correct Answer: E