CIS-ITSM Free Practice Test

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

1. A. 104
2. B. "Fix in Progress"
3. C. ProblemState.STATES.FIX_IN_PROGRESS
4. D. 104.ProblemState.STATES.FIX_IN_PROGRESS

Correct Answer: C

What are key relationships between Change and Problem records? Choose 2 answers

1. A. A Problem must be associated with a Change, before it can be closed
2. B. Changes which cause incidents should have an associated Problem
3. C. A Change can cause a Problem
4. D. Problem can be solved by a Change

Correct Answer: CD

Where can a change manager define the interval frequency for unauthorized change detection?

1. A. The ci.change.unplanned business rule
2. B. Event Processing Properties module
3. C. Unauthorized Change Properties module
4. D. Unauthorized change flow

Correct Answer: C

What are the different ways a user can provide feedback on a knowledge article? Choose 4 answers

1. A. Helpful?
2. B. 10 Star scale
3. C. Comment on Article
4. D. Pin Article
5. E. 5 Star scale
6. F. Flag Article

Correct Answer: CDEF

In what table are Change records stored?

1. A. Change [change_task]
2. B. Change Request [rfc]
3. C. Change Request [change_request]
4. D. Change [change]
5. E. Change [task_change]

Correct Answer: C