CIS-ITSM Free Practice Test

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

1. A. Sets of Variables
2. B. Entitlements
3. C. Icons
4. D. Flows and Subflows

Correct Answer: AD

What would you use to create Incident records based on email sent by users or systems?

1. A. Transform Map
2. B. Record Producer
3. C. Inbound Flow Action
4. D. Data Collection Job

Correct Answer: C

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

1. A. The ref_contributions attribute on the caller lookup form
2. B. The ref_ac_column attribute from the dictionary entry
3. C. The Caller lookup field on the [user] table
4. D. The form design of the caller lookup form

Correct Answer: B

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

1. A. Workflow
2. B. Activity Map
3. C. Flow
4. D. State Transitions

Correct Answer: AC

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

1. A. Cls defined directly in cmdb_ci_computer and all parent classes
2. B. Just GIs defined directly in cmdb_cl_computer
3. C. Cls defined directly in cmdb_ci_compulet and all child classes

Correct Answer: C