CIS-ITSM Free Practice Test

In what table are Change records stored?

1. A. Change [change_task]
2. B. Change Request [rfc]
3. C. Change Request [change_request]
4. D. Change [change]
5. E. Change [task_change]

Correct Answer: C

What tools are available to the assignee to help resolve an incident? Choose 2 answers

1. A. Knowledge Articles
2. B. Known Errors
3. C. Class Manager
4. D. Enterprise CMDB Dashboard
5. E. Incident Overview Dashboard

Correct Answer: CE

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

1. A. The agent is prompted to select the Assignment group
2. B. An error is displayed indicating the agent must manually assign the incident
3. C. The Assignment group field will not populate
4. D. The Assignment group field automatically populates with the agent's primary group

Correct Answer: A

Where can a change manager define the interval frequency for unauthorized change detection?

1. A. The ci.change.unplanned business rule
2. B. Event Processing Properties module
3. C. Unauthorized Change Properties module
4. D. Unauthorized change flow

Correct Answer: C

How is granular read and write access for a specific change model defined?

1. A. Setting Advanced Security to true and applying user criteria
2. B. Configuring ACL's on the Create New landing page
3. C. Change properties
4. D. Configuring ACL's on the chge_model table

Correct Answer: A