CIS-HR Free Practice Test

In the base ServiceNow instance, how are User Criteria used?

1. A. To control which users can access the HR Case application
2. B. To control what a user sees in the information and suggested reading widgets
3. C. To control read and write access to Knowledge bases and articles
4. D. To control which users can access the HR Service Portal

Correct Answer: C
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

What determines if a user can view a Knowledge article?

1. A. Can/Cannot Read User Criteria
2. B. Can/Cannot Contribute User Criteria
3. C. HR Criteria
4. D. ACL Rules

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUCArticle.html

The ServiceNow SIM methodology is based around what generic methodologies?

1. A. Waterfall and Rapid Application Development (RAD)
2. B. Agile and Waterfall
3. C. Prince
4. D. Scrum and XP

Correct Answer: D
Reference: https://community.servicenow.com/community?id=community_question&sys_id=1dc44be9 dbd8dbc01dcaf3231f96198c

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

1. A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
2. B. You must create a custom ACL to allow the script includes to work.
3. C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
4. D. You must change Scope for the script includes to work.

Correct Answer: A
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

1. A. This ensures that HR has control over further HR configurations.
2. B. The HR Admin role should remain a part of the system Admin role.
3. C. This ensures that confidential HR data is only accessible to users with an HR role.
4. D. It is not necessary because the system Admin always has access to all HR data.

Correct Answer: AC
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html