CIS-HR Free Practice Test

The HR Profile table is used to track information for what Employment types? (Choose three.)

1. A. Other
2. B. Potential Employee
3. C. Full Time Employee
4. D. Temporary Employee
5. E. Spouse
6. F. Contractor

Correct Answer: CDF

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

1. A. Matching Rules
2. B. Client Rules
3. C. ACLs
4. D. Escalation Rules

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service- management/task/t_CreateAnAssignmentRule.html

What do Client Roles define?

1. A. Groups for the customer's clients.
2. B. Roles that come into force if user uses a browser client.
3. C. Named roles (eg VP of Operations, SVP Sales) for a customer??s clients.
4. D. Access for new hires, employees, alumni, contingent, and contract workers.

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html

How does ServiceNow know which HR Template to use on an HR Case?

1. A. The HR Template is referenced on the HR Service record.
2. B. The HR Template is referenced on the record producer form.
3. C. Each COE has a specific HR Template.
4. D. The HR Template is selected directly on the Catalog item.

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-task-template.html

What kind of records do HR Requests create?

1. A. HR Incidents
2. B. HR Files
3. C. HR Problems
4. D. HR Cases

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html