CIS-CSM Free Practice Test

For security purposes certain roles cannot be assigned to a group or individual at the same
time. Which of me following two roles would be restricted?

1. A. snc_intemai and snc_external
2. B. snc_internal and sn_customerservice.consumer_agent
3. C. snc_internal and sn_customerservice_agent
4. D. snc_external and sn_customerservice.customer

Correct Answer: A

Which of the following is correct regarding the social med a channel?

1. A. Cases cannot be created from any of the social channels
2. B. Cases are NOT created automatically from any of the social channels
3. C. Cases can be created automatically depending on which social channel is used
4. D. Cases are created automatically from all of the social channels

Correct Answer: C

Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)

1. A. Can research questions issues, or problems, and create view and edit cases for only their own accounts Most Voted
2. B. Can assign the roles to other contacts in the same account
3. C. Can view assets belonging to their account Most Voted
4. D. Can edit information or roles for existing contacts

Correct Answer: AC

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

1. A. Individuals
2. B. Partners
3. C. Contacts
4. D. Accounts

Correct Answer: A

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

1. A. The ability for end users to decline survey assignments
2. B. Number of survey reminder notifications
3. C. Trigger conditions Most Voted
4. D. Anonymize responses

Correct Answer: CD