C1000-132 Free Practice Test

In which two places can Service Request Categories be created for use in the Service Request Work Center?

1. A. Classifications Application
2. B. Administration Work Center
3. C. Business Analysis Work Cen
4. D. Service Desk Application
5. E. Service Catalog Application

Correct Answer: AB
https://www.ibm.com/support/pages/creating-service-request-categories-and- category-options-service-request-work- center#:~:text=In the Service Request Work Center, an ad ministrator,Object parameter and Asset parameter set to SR.
In IBM Maximo Manage v8.0, Service Request Categories for the Service Request Work Center can be created in the Administration Work Center and through the Classifications Application:
✑ Administration Work Center: The Service Request Configuration section within the
Administration Work Center enables administrators to set up and customize service request categories specifically for use in the Service Request Work Center. This involves defining properties, categories, and issues users select when creating service requests
✑ Classifications Application: Categories are also managed by setting up
classifications associated with service requests in the Classifications application. When a classification is created with associations to the "Asset" and "SR" (Service Request) objects, it becomes available as a category option in the Service Request tool. This approach allows issues to be assigned to specific categories using ticket templates tied to classifications
These configurations provide a structured way to set up service categories that enhance service request management by ensuring users select relevant, predefined options during request creation.