B2C-Solution-Architect Free Practice Test

A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

1. A. Customer 360 Data Manager
2. B. Third-party application or AppExchange tool
3. C. Duplicate Matching Rules
4. D. Lightning Data Services

Correct Answer: A

A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2CCommerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

1. A. Use a separate Marketing Cloud tenant for each site
2. B. Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
3. C. Use a single Marketing Cloud tenant and map business units toeach site irrespective of the realm
4. D. Use a single Marketing cloud tenant and map business units to each realm

Correct Answer: C

A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping onlinecan be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey? Choose 2 answers

1. A. Integrate product, order, and customer data feeds into Marketing Cloud DataExtensions
2. B. Integrate product, order, and customer data feeds into Service Cloud objects
3. C. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
4. D. Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation

Correct Answer: CD

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and
crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system ofrecord?

1. A. Authentication credentials
2. B. Address book
3. C. Wishlist
4. D. Payment information

Correct Answer: A

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

1. A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
2. B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
3. C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
4. D. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
5. E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

Correct Answer: BCD