B2C-Solution-Architect Free Practice Test

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign themup for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for theirhousehold. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

1. A. Shield and Event Monitoring Analytics App, Pardot
2. B. Digital Engagement, Shield with Splunk, Social Engagement Studio
3. C. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
4. D. Salesforce Field Service, ShieldEncryption at res
5. E. Digital Engagement

Correct Answer: A

A company is implementing a multi-locale solution that includesB2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

1. A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
2. B. The subscriber in Marketing Cloud does not have a preferred locale set.
3. C. The locale is not set correctly in the body of the email template.
4. D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.

Correct Answer: CD

An organization chosea multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensurethat this requirement Is met?

1. A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
2. B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
3. C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
4. D. Make a copy of the appropriate .ess file from the organization's webserver and upload it to the self-service portal.

Correct Answer: D

A company plans to build a new B2C Commerce storefront fora popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency andstability of solutions built on the platform.
Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas?
Choose 2 answers

1. A. Object quotas status is updated with an up to 20-minute delay.Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits.
2. B. For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance.This approach lets Solution Architects match the development environment to the production environment.
3. C. Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred.
4. D. If an enforced quotais exceeded, an exception is thrown, which prevents the current operation from completin
5. E. The Solution Architect should design the solution so that the exception can be caught withina customization.

Correct Answer: AD

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

1. A. The synchronized data extensions will include the token and all PII attributes
2. B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
3. C. The standard email address field for contacts and leads needs to be populated with a token
4. D. The token with all supporting attributes will need to be storedin Service Cloud

Correct Answer: AB