B2B-Solution-Architect Free Practice Test

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

1. A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
2. B. Plot the map of the current system landscape and identify key areas where the 626 multi-cloud solution will fit in.
3. C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
4. D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Correct Answer: C

Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

1. A. Salesforce B2B Commerce
2. B. Salesforce CPQ
3. C. Salesforce Sales Cloud
4. D. Third-party data warehouse

Correct Answer: C

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers

1. A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
2. B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
3. C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
4. D. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.

Correct Answer: AB

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

1. A. In the ERP Order Object
2. B. Salesforce Custom Object
3. C. Salesforce Order Object
4. D. B2B Commerce Order Object

Correct Answer: C

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact? Choose 3 answers

1. A. Migrate all historical payment methods from the homegrown system.
2. B. Utilize the standard user adoption reports and dashboards to track invoice data.
3. C. Provide training and enablement for end users and admins prior to go live.
4. D. Compare invoices as produced in both systems to ensure customer invokes are as expected.
5. E. Create a release and change management process to incorporate feedback and fix issues.

Correct Answer: CDE