- (Topic 5)
You have a frequently asked questions (FAQ) PDF file.
You need to create a conversational support system based on the FAQ.
Which service should you use?
Correct Answer:
A
QnA Maker is a cloud-based API service that lets you create a conversational question- and-answer layer over your existing data. Use it to build a knowledge base by extracting questions and answers from your semi-structured content, including FAQs, manuals, and documents.
Reference:
https://azure.microsoft.com/en-us/services/cognitive-services/qna-maker/
HOTSPOT - (Topic 1)
To complete the sentence, select the appropriate option in the answer area.
Solution:
Reliability and safety: To build trust, it's critical that AI systems operate reliably, safely, and consistently under normal circumstances and in unexpected conditions. These systems should be able to operate as they were originally designed, respond safely to unanticipated conditions, and resist harmful manipulation.
Does this meet the goal?
Correct Answer:
A
- (Topic 5)
You have a webchat bot that provides responses from a QnA Maker knowledge base.
You need to ensure that the bot uses user feedback to improve the relevance of the responses over time.
What should you use?
Correct Answer:
D
Reference:
https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/how-to/improve- knowledge-base
HOTSPOT - (Topic 5)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
Correct Answer:
A
- (Topic 1)
A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?
Correct Answer:
B
