ADM-201 Free Practice Test

- (Topic 3)
Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

1. A. True
2. B. False

Correct Answer: B
Explanation/Reference:
Record Locking is a process of preventing users from editing a record regardless of field
level security / sharing settings

- (Topic 7)
The Self Service Portal and Customer Portal are the same technology?

1. A. Yes
2. B. No

Correct Answer: B

- (Topic 10)
If your org is configured for data export, you can schedule automatic backup files at what intervals?

1. A. Daily, Weekly, and Monthly
2. B. Daily and Weekly
3. C. Weekly and Monthly

Correct Answer: C

- (Topic 6)
Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?

1. A. The user Role is insufficient to view this tool
2. B. Email is unchecked for that profile in FLS
3. C. This is a bug and must be escalated
4. D. Mass mail is not enabled for the profile.
5. E. Mass mail is not checked in FLS

Correct Answer: BD

- (Topic 3)
The automated case user will be listed on the case history for all actions that are system defined, including:

1. A. When a case is automatically assigned using assignment rules
2. B. When a case is escalated
3. C. When a case is created online via Web-to-Case
4. D. When a Workflow is Triggered

Correct Answer: ABC