ADM-201 Free Practice Test

Universal Containers (UC) customers have provided feedback that their support cases are not being
responded to quickly enough. UC wants to send all unassigned Cases thathave been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

1. A. Case Scheduled Reports.
2. B. Case Dashboard Refreshes.
3. C. Case Escalation Rules.
4. D. CaseAssignment Rules.

Correct Answer: C

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill thisrequirement?

1. A. Related List
2. B. Autolaunched Flow
3. C. Record Detail
4. D. Screen Flow

Correct Answer: A

Customer service accesses articles with the KnowledgeLightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

1. A. Add the knowledge component to the page layout.
2. B. Add the Knowledge component list to the page layout.
3. C. Add the Knowledge related list to the page layout.
4. D. Add the knowledge related list to the record page

Correct Answer: D

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure tomeet this requirement?

1. A. Assignment Rule
2. B. Validation Rule
3. C. Field-Level Security
4. D. Approval Process

Correct Answer: B

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request? Choose 2 answers

1. A. Web-to-Case
2. B. CaseEscalation
3. C. Case Queues
4. D. Email-to-Case

Correct Answer: AD