ADM-201 Free Practice Test

What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers

1. A. Custom and standard objects have standard fields.
2. B. Standard objects are included with Salesforce.
3. C. A new standard object can be created.
4. D. Only standard objects support master-detail relationships.

Correct Answer: BC
Standard objects are objects that are included with Salesforce by default, such as Account, Contact, Lead, Opportunity, etc. They have predefined fields and functionality that support common business processes. Custom objects are objects that you create to store information that is specific to your organization or industry. You can create new standard objects using the Object Manager in Setup.References:https://trailhead.salesforce.com/en/content/learn/modules/data_modelin g/standard_and_custom_objects

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request? Choose 2 answers

1. A. A user with Read Permission on account.
2. B. A user with manager role above the agent.
3. C. A user with the System Administrator profile.
4. D. A user with the Manage Cases Permission

Correct Answer: BC
A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References: https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5https://hel p.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

What should an administrator use as an identifier when importing and updating records from a separate system?

1. A. Rich Text field
2. B. Record ID
3. C. Auto-Number field
4. D. External ID

Correct Answer: D

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet the requirement?

1. A. Enable Creation of Recurring Tasks.
2. B. Flow to create recurring tasks.
3. C. Workflow rule to create recurring tasks.
4. D. Turn on Recurring Activities.

Correct Answer: A

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?

1. A. Create a new profile
2. B. Configure permission sets.
3. C. Assign a new role.
4. D. Set Up Manual Sharing

Correct Answer: B