820-605 Free Practice Test

Which statement describes an end user adoption barrier?

1. A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
2. B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
3. C. The budget is insufficient to implement the solution for a new branch of the business.
4. D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Correct Answer: D

You notice a decline over time in your customer’s usage of your product. Which action do you consider?

1. A. Tell the customer a new solution will soon be available
2. B. Carefully tell the customer to get more people to use your product
3. C. Re-assess the customer’s business process and outline the capability of the solution
4. D. Show the customer a comparison of the solution versus the competition

Correct Answer: C