820-605 Free Practice Test

What is the best method to measure customer consumption of technology?

1. A. telemetry and analytics
2. B. recurring revenue management
3. C. enterprise CRM and incident management
4. D. content management

Correct Answer: A

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

1. A. No action is necessary as long as the health index is green
2. B. Observe the online image of the customer
3. C. Review and update the success plan for ongoing activities
4. D. Manage the service issues and escalations
5. E. Join the sales and marketing strategy meetings

Correct Answer: CD

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

1. A. Run analysis on all the license types used by the customer on all platforms
2. B. Share the report with the customer point of contact for license types B and D and determine causes
3. C. Provide trending information on license types B and D and share with all stakeholders
4. D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Correct Answer: A

Which list of components of a Customer Success Quarterly Success Review is common?

1. A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for thenext quarter
2. B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
3. C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
4. D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Correct Answer: C

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

1. A. cost efficiency
2. B. employee satisfaction
3. C. time to market
4. D. business growth
5. E. sustainability

Correct Answer: AC