820-605 Free Practice Test

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

1. A. KPI that will be improved by the new product solution
2. B. current existing products that are being displaced by the solution
3. C. current configuration guide of the product solution
4. D. product use case that will achieve the desired outcome

Correct Answer: D

Which outcome is the best that a Customer Success Manager can achieve for a customer?

1. A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business
2. B. full adoption of all the technologies the customer purchased
3. C. removing barriers so the customer achieves the fastest time to value possible from the solution theypurchased
4. D. ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Correct Answer: C

Which type of KPI is of the most interest to Customer Success?

1. A. business KPIs that define progress to the Business Outcome
2. B. sales KPIs for revenue generation
3. C. IT services KPIs for operations
4. D. OPEX KPIs that define the operational costs of the company

Correct Answer: A

Which definition of customer success is true?

1. A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
2. B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
3. C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
4. D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Correct Answer: B

Which two actions are critical when communicating with executives? (Choose two.)

1. A. Keep services as a primary topic
2. B. Focus on the value achieved
3. C. Incorporate the sales team’s plan
4. D. Target executive priorities
5. E. Focus on technical details

Correct Answer: BD