500-052 Free Practice Test

Which statement is true about the ability to look up customers in Cisco Context Service?

1. A. Exactly one customer object is returned, based on the search parameters that are provided
2. B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
3. C. An array of customer objects is returned, based on the search parameters that are provided.
4. D. Cisco Context Service does not provide the ability to look up customers.

Correct Answer: C

Agent Email is a Cisco Unified CCX feature available in which of these packages?

1. A. Premium, Enhanced, and Standard
2. B. Premium only
3. C. Premium and Standard
4. D. Premium and Enhanced

Correct Answer: B

Select a statement about the Call Subflow step that is not true.

1. A. A subflow can access all variables in the calling script.
2. B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
3. C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
4. D. The same subflow can be invoked from different scripts.

Correct Answer: A

Which tool is used to size Cisco Unified CCX?

1. A. Analysis Manager
2. B. Cisco Unified Communications Sizing Tool
3. C. Expert Advisor
4. D. Cisco Unified Real-Time Monitoring Tool

Correct Answer: B

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

1. A. Check the Cisco Unified CCX Serviceability Control Center.
2. B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
3. C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
4. D. Check to see if the customer has installed any third-party applications.
5. E. Talk to the customer about the deployment and usage pattern.

Correct Answer: BCE