500-052 Free Practice Test

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

1. A. iPlanet Web Server
2. B. Cisco Unified CCX Engine
3. C. Cisco Unified Operations Manager
4. D. Cisco Unified Communications Manager
5. E. Recording Component
6. F. Informix DB

Correct Answer: BEF

Which two steps check out a database connection from the connection pool? (Choose two.)

1. A. DB Get
2. B. DB Read
3. C. DB Write
4. D. DB Release

Correct Answer: BC

Which phones must be associated to the RmCm application user account?

1. A. all phones
2. B. none, because that user account is not used for phone association
3. C. only agent phones that are used with the Cisco Finesse agent desktop
4. D. only Cisco Finesse IPPA phones

Correct Answer: C

An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

1. A. Cisco Unified CCX Standard
2. B. Cisco Unified CCX Enhanced
3. C. Cisco Unified CCX Premium
4. D. Cisco Unified CCX Enterprise
5. E. Cisco Unified IP IVR

Correct Answer: B

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

1. A. Create Container Prompt
2. B. Create Generated Prompt
3. C. Create Language Prompt
4. D. Create Conditional Prompt

Correct Answer: B