500-052 Free Practice Test

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

1. A. 75
2. B. 25
3. C. 50
4. D. 120

Correct Answer: C

You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
20 agents able to answer emails
How many premium seats should be purchased?

1. A. 150 seats
2. B. 180 seats
3. C. 200 seats
4. D. 250 seats

Correct Answer: A

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

1. A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
2. B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
3. C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
4. D. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database

Correct Answer: B

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

1. A. 2000
2. B. 1500
3. C. 500
4. D. 300

Correct Answer: B

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

1. A. Delete a resource group.
2. B. Remove a skill from a CSQ.
3. C. Enable automatic work on a CSQ.
4. D. Modify the skill competence level of an agent.
5. E. Create a resource.
6. F. Delete a skill

Correct Answer: BCD