220-1102 Free Practice Test

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

1. A. Rebuild the Windows profiles.
2. B. Restore the computers from backup.
3. C. Reimage the computers.
4. D. Run the System File Checker.

Correct Answer: D
The technician should run the System File Checker (SFC) first to correct file corruption errors on computers after a power outage. SFC is a command-line utility that scans for and repairs corrupted system files. It can be run from the command prompt or from the Windows Recovery Environment. Rebuilding the Windows profiles, restoring the computers from backup, and reimaging the computers are more drastic measures that should be taken only if SFC fails to correct the issue1

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

1. A. Send a quick message regarding the delay to the next customer.
2. B. Cut the current customer's lime short and rush to the next customer.
3. C. Apologize to the next customer when arriving late.
4. D. Arrive late to the next meeting without acknowledging the lime.

Correct Answer: A
The support representative should send a quick message regarding the delay to the next customer. This will help the next customer understand the situation and adjust their schedule accordingly.

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

1. A. Data-in-transit encryption
2. B. File encryption
3. C. USB drive encryption
4. D. Disk encryption

Correct Answer: D
Disk encryption should be used to secure the workstation in case of theft. Disk encryption can help to protect data on the hard drive by encrypting it so that it cannot be accessed without the correct encryption key.

Which of the following is a consequence of end-of-lite operating systems?

1. A. Operating systems void the hardware warranty.
2. B. Operating systems cease to function.
3. C. Operating systems no longer receive updates.
4. D. Operating systems are unable to migrate data to the new operating system.

Correct Answer: C
End-of-life operating systems are those which have reached the end of their life cycle and are no longer supported by the software developer. This means that the operating system will no longer receive updates, security patches, or other new features. This can leave users vulnerable to security threats, as the system will no longer be protected against the latest threats. Additionally, this can make it difficult to migrate data to a newer operating system, as the old system is no longer supported.

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

1. A. Run sfc / scannow on the drive as the administrator.
2. B. Run clearnmgr on the drive as the administrator
3. C. Run chkdsk on the drive as the administrator.
4. D. Run dfrgui on the drive as the administrator.

Correct Answer: C
The technician should verify bad sectors on the user’s computer by running chkdsk on the drive as the administrator. Chkdsk (check disk) is a command-line utility that detects and repairs disk errors, including bad sectors. It runs a scan of the disk and displays any errors that are found