- (Topic 3)
A technician is working with a user to set up scanning. The user requires the scans to be
viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?
Correct Answer:
B
Server message block (SMB) is the setting on the multifunction printer (MFP) that the technician should edit to best address the user’s request of making the scans viewable on the network for the entire department. SMB is a network protocol that allows file sharing and printer access among different devices on a network. The technician can configure the MFP to scan to a shared folder on the network using SMB. Scan to email is a feature that allows the MFP to send scanned documents as email attachments, which may not be viewable by everyone in the department. Secured prints is a feature that allows the MFP to print documents only after entering a PIN or password, which does not address the user’s request. Web services is a feature that allows the MFP to access online services such as cloud storage or email, which may not be viewable by everyone in the department either. Printer share is not a setting on the MFP, but a feature that allows a device to share its printer with other devices on a network
- (Topic 4)
A user reports being unable to access the network. A help desk technician notices an APIPA on the user's workstation. Which of the following services should the technician investigate first?
Correct Answer:
B
DHCP (Dynamic Host Configuration Protocol) is a network service that automatically assigns IP addresses and other configuration parameters to devices that request them. DHCP simplifies the management of IP addresses and avoids conflicts and errors67. An APIPA (Automatic Private IP Addressing) is a feature of Windows that assigns a default IP address in the range of 169.254.x.x to a device when it cannot obtain a valid IP address from a DHCP server. An APIPA indicates that there is a problem with the DHCP service or the network connectivity between the device and the DHCP server89. Therefore, the technician should investigate the DHCP service first to check if it is running, configured correctly, and has enough available IP addresses to assign. The other services are not directly related to the IP address assignment. RADIUS (Remote Authentication Dial-In User Service) is a protocol that provides centralized authentication, authorization, and accounting for network access10. AAA (Authentication, Authorization, and Accounting) is a framework that controls the access and usage of network resources11. DNS (Domain Name System) is a service that resolves domain names into IP addresses12.
References
6: What is DHCP (Dynamic Host Configuration Protocol)? - Definition from WhatIs.com 7: How DHCP works - Windows Server | Microsoft Docs
8: What is APIPA (Automatic Private IP Addressing)? - Definition from WhatIs.com 9: How to Fix an IP Address Conflict
10: What is RADIUS (Remote Authentication Dial-In User Service)? - Definition from WhatIs.com
11: What is AAA (authentication, authorization, and accounting)? - Definition from WhatIs.com
12: What is DNS (Domain Name System)? - Definition from WhatIs.com
- (Topic 3)
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
Correct Answer:
C
The message “The amount of system memory has changed” indicates that there is a problem with the random access memory (RAM) modules in the computer. The RAM may be loose, faulty, or incompatible with the motherboard or other components. The GPU, HDD, and CPU are not directly related to system memory and would not cause this message to appear.
- (Topic 3)
A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?
Correct Answer:
C
To connect a mobile phone to a car, you need to pair them using Bluetooth, which is a wireless technology that allows secure local networks between devices1. If one phone can connect to the car but another cannot, it means that the first phone has Bluetooth enabled and paired with the car, while the second phone does not. Therefore, the user should check the Bluetooth settings on the second phone and make sure it is turned on and discoverable21.
- (Topic 1)
A computer that contains critical data has not been backed up and will not boot past a S.M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?
Correct Answer:
A
The technician should run diagnostics on the faulty hard drive using a boot disk first when a computer that contains critical data has not been backed up and will not boot past a S.M.A.R.T. error that indicates imminent hard disk failure. References: CompTIA A+ Certification Exam Guide, Exam 220-1001, Page 376
