220-1101 Free Practice Test

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

1. A. Performance monitor
2. B. Tablet/PC settings
3. C. System configuration
4. D. Display settings

Correct Answer: D

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

1. A. Do not upgrade any workstations within the organization.
2. B. Upgrade all workstations and provide a virtual environment for the legacy software.
3. C. Upgrade all workstations except those used by the engineering department.
4. D. Purchase new workstations for the engineering department.

Correct Answer: B

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

1. A. Enable NFC on the speake
2. B. Ensure the speaker is less than 33ft (10m) from the Android phon
3. C. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Devic
4. D. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
5. E. Enable NFC and Bluetooth on the Android phon
6. F. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices optio
7. G. Select a listed device that most closely matches the speake
8. H. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.
9. I. Enable NFC and Bluetooth on the Android phon
10. J. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displaye
11. K. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
12. L. Enable Wi-Fi on the speake
13. M. Enable Wi-Fi on the Android phon
14. N. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displaye
15. O. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Correct Answer: A

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

1. A. Determine the next steps to resolve the issue and document it.
2. B. Design a plan of action to resolve the issue and implement the solution.
3. C. Document the findings, actions, and outcomes.
4. D. Establish a theory of probable cause, researching internally or externally as needed.

Correct Answer: D
"Identify the problem. • Question user and identify user changes to computer.• Perform backups before making changes.• Inquire regarding environmental or infrastructure changes.• Review system and application logs. * 2. Establish a theory of probable cause (question the obvious and if necessary, conduct internal or external research based on symptoms)

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

1. A. Change the motherboard.
2. B. Reseat the motherboard power connections.
3. C. Replace the CMOS battery.
4. D. Restore the BIOS to factory default settings.

Correct Answer: C