220-1002 Free Practice Test

A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

1. A. Rootkit
2. B. Zero-day malware
3. C. Rogue antivirus
4. D. Old virus definitions

Correct Answer: D

Which of the following would MOST likely contain troubleshooting guides?

1. A. Acceptable use policy
2. B. Topology diagram
3. C. Knowledge base
4. D. Incident documentation

Correct Answer: C

Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

1. A. Acceptable use policy
2. B. Incident documentation policy
3. C. Password compliance policy
4. D. Change control policy

Correct Answer: C

The IT department has installed new software in the folder C:Program FilesBusiness Application. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: Program FilesBusiness Applicationfile1.wrk – Access is denied.
Which of the following would be the MOST secure solution to this error?

1. A. Add Ann to the local Power Users group
2. B. Set the software to save to the %APPDATA% folder
3. C. Add Ann to the local administrator group
4. D. Give Ann write access to C:\Program Files\
5. E. Give Ann permission to elevate her permissions through a UAC prompt

Correct Answer: E

A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

1. A. Preserve data integrity
2. B. Identify violations of acceptable use
3. C. Collect evidence of illegal activity
4. D. Report through proper channels

Correct Answer: A