220-1002 Free Practice Test

Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

1. A. Hijacked email
2. B. DNS entries
3. C. Hosts file
4. D. POP3 errors

Correct Answer: A

A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.
Which of the following upgrade methods should the technician use?

1. A. network installation
2. B. clean install
3. C. in-place upgrade
4. D. image deployment

Correct Answer: C

Which of the following BEST describes the Guest account on a Windows system?

1. A. This account is designed to have the ability to set permissions for other users on the syste
2. B. Users of this account have the capability to perform any operation or task on the system.
3. C. This account is designed to provide basic permission for completing common daily task
4. D. Users of this account are restricted from performing things like installing new software.
5. E. This account is designed for users who require specific administrator rights or permission
6. F. Users of this account are restricted from installing software but can change time zones.
7. G. This account is designed for users who require temporary access to a computer and do not need to store user-specific setting
8. H. Users of this account have very limited permissions.

Correct Answer: D

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

1. A. Change the default access port
2. B. Enforce password complexity
3. C. Put the terminal server into the router’s DMZ
4. D. Disable logon time restrictions
5. E. Block all unused ports on the LAN smart switch
6. F. Use the local client certificate for server authentication

Correct Answer: BE

Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

1. A. Firewall
2. B. Antivirus
3. C. Email filtering
4. D. ACLs
5. E. VPN

Correct Answer: AE